Legal
Terms of Service
Please read these terms carefully before booking Profix Repairs call-out and repair services.
Last updated: August 2026
1. Our services
PROFIX REPAIRS LIMITED provides drainage and related plumbing call-outs, including unblocking, repairs, installations and commercial attendance.
Services depend on availability. We may decline a job where safety risks or access issues make attendance impractical.
2. Call-outs and payment
Attendance is charged as a call-out package. Pricing covers call-out, diagnosis and repair within the chosen package.
Payment is due in full when you book. By requesting our services you accept these terms. We accept major credit and debit cards.
3. Pricing and extra work
If further time, parts or work is needed beyond the agreed package, we explain this and agree any extra charges before continuing.
4. Cancellations and refunds
You may cancel within 14 days of purchase. A full refund applies if you cancel within that period and no services have started.
5. Your responsibilities
Please provide safe access and accurate details about the fault. Delays caused by incomplete information are outside our control.
6. Liability
We work with reasonable care and skill. We are not liable for indirect or consequential loss, including issues linked to pre-existing faults.
7. Complaints
- Contact us by phone, email or this website
- We acknowledge complaints within 2 business days
- We aim to resolve issues within 14 days
Phone: 020 0000 0000 · Email: info@profixrepairsuk.com · Address: 52 Cussons Close, Cheshunt, Waltham Cross, England, EN7 6JE
8. Governing law
These terms are governed by the laws of England and Wales.